Shipping & Delivery Policy
Shipping & Delivery Policy
At Robert & Michelle Toronto, we are committed to delivering your order as quickly and efficiently as possible. Below you will find all the important details regarding our shipping and delivery process.
Processing Time
All orders are carefully processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to follow your package every step of the way.
Shipping Time
The estimated delivery time is 5–10 business days, depending on your location.
Please note:
- Delivery times may vary due to high demand periods, holidays, or unforeseen delays
- Customs procedures may occasionally impact delivery times for international shipments
Shipping Method & Origin
To offer you competitive prices and unique products, we work with international suppliers.
As a result:
- Orders may be shipped from overseas warehouses
- This allows us to maintain high quality at accessible prices
Shipping Costs
Shipping fees are calculated at checkout and depend on:
- Destination country
- Package weight
- Selected shipping method
We occasionally offer free shipping promotions, which will be clearly indicated on our website.
Customs & Import Duties
Depending on your location, customs fees or import taxes may apply.
These charges are:
- Determined by your local customs authority
- The responsibility of the customer, if applicable
Delivery Responsibility
- Once tracking information confirms that the package has been successfully delivered, responsibility transfers to the customer
- Customers are responsible for providing accurate shipping details at checkout
- Any address errors must be reported within 24 hours of placing the order
Contact
If you have any questions regarding shipping or your order, feel free to contact us: