Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Robert & Michelle Toronto. By accessing our website and placing an order, you agree to the terms outlined below.

1. Applicability

By placing an order with Robert & Michelle Toronto, you agree to be bound by these Terms & Conditions. These terms apply to all visitors, customers, and users of our website.

2. Product Information

We strive to ensure that all product descriptions, images, and details are accurate and up to date. However:

  • Minor variations in color, design, or appearance may occur
  • Typographical errors or inaccuracies may happen

We reserve the right to correct any errors without prior notice.

3. Orders & Payments

  • Orders will only be processed after full payment has been received
  • Available payment methods may vary depending on your location
  • Customers are responsible for ensuring that their chosen payment method is valid and accepted in their country

We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

4. Processing & Delivery

  • Processing Time: 1–3 business days
  • Shipping Time: 5–10 business days (depending on destination)

To offer competitive pricing and unique products, orders may be shipped directly from our international suppliers.

5. Returns & Cancellations

Please refer to our Return Policy for full details regarding returns, refunds, and cancellations.

6. Liability

  • We are not liable for lost or damaged packages if the tracking information confirms delivery to the provided address
  • Customers are responsible for entering the correct shipping details at checkout
  • Address changes must be requested within 24 hours after placing the order

7. Intellectual Property

All content on this website including but not limited to:

  • Text
  • Images
  • Logos
  • Branding

is the exclusive property of Robert & Michelle Toronto and may not be copied, reproduced, or used without written permission.

8. Complaints Procedure

If you have any complaints or concerns, you can contact us via:

info@robertmichelletoronto.com

We aim to respond to all inquiries within 5 business days and will work to resolve any issue in a fair and timely manner.

9. Governing Law

These Terms & Conditions are governed by the applicable laws of Canada.